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ServicesMedical Assistance Medical Cost Containment Medical Escort Treatment Abroad Vehicle Assistance Home Assistance Expat Assistance Call Center Solution Services Travel Services Occupational Health and Safety Services
Turkey is considered to become a raising star and one of the most desired destinations in medical tourism worldwide. marmassistance with its 30 year expertise in traveler’s health and vast network of local hospitals is also approaching the leadership as a facilitator in medical tourism in Turkey.
For this purpose the marmassistance staff attended the 6th International Temos Conference on ‘Healthcare Abroad and Medical Tourism’ in Berlin in November 15-17, which served as a summit for the important players in medical tourism from 28 countries.
During the four day conference, the participants from prominent hospitals, assistance companies, facilitators, diplomats, lawyers had a chance to learn from each other and discuss the different aspects of medical tourism.
Temos provided a platform for this discussion and served as a guide to a quality in international patient management at all stages. Temos certificate,which is an acknowledgement of quality in international patient management was awarded to several hospitals and facilitators during the conference.
The another important event was a participation of representative from United Nations Diplomatic Council The Global Think Tank, which has the consultative status with the United Nations Economic and Social Council.
Temos will work in close cooperation with this UN body to promote further the quality in international patient care.
As the technologies we encountered in science fiction movies in the past can be practiced in our day, it is our necessity to adapt ourselves to the fast growing technologies applied in every aspect of everyday life.
In addition to home appliance and user electronics being one of the business sectors where we observe most effective development, the majority of sectors throughout the world run against each other to increase customer satisfaction and loyality by making use of the benefits of technology.
“Connected Vehicle” solution, listed at the top of the current trends of today, is followed by a large number of manufacturers and distributors nowadays. For instance, especially technological infrastructures presented by Western manufacturers attracted a great deal of attention at the Frankfurt Automobile Show 2015.
According to the news published in April 2014, the authorities soon will approve the legal studies on the standardiziation of "Connected Vehicle" practices and the standardization is planned to be mandatory by 2017. It is not difficult to foresee such exercises when one considers how fast the technology grows day by day.
marmassistance has completed the practices on its "Connected Vehicle" solution and the solution will be presented to its partners very soon. Among the many attractive features of the solution, there is the one where in case of accident or breakdowns, an automotic signal is sent to the marmassistance alarm center and the needed assistance services such as towing of the car to the nearest workshop or in the case of physical injuries, emergency medical services are provided.
This feature makes the solution a unique one, since assistance services and connected vehicle solution are brought together for the first time in a single solution. Maintenance alerts, car health reports and driving behavior analysis are among the detailed data and reports produced by the solution.
marmassistance will present the solution in much more detail in 2016.
Nowadays, in many companies, activities on occupational health and safety are increasingly emphasized. Any sources of risk and harmful conditions are evaluated during these activities that are based on systematical and scientific methods.
In this context, our Occupational Safety Commitee realized a meeting at marmassistance office in which both, commitee members, as well as personnel representatives have played an active role. After this meeting, a fire alarm and evacuation practice took place at marmassistance office. Our personnel, however, had not been informed previously on this practice.
After the alarm, the evacuation was accomplished within six minutes. The presence of our personnel was checked and recorded in written form at the venue outside of the building where they were gathered. Overall, this practice was considered as one of the successful events that created awareness among the personnel.
Among other important activites of our department, there were the internal audits which were performed within the frame of ISO 9001:2008 Quality Management and ISO 27001:2013 Information Security.
Our internal audits were carried out by 15 internal auditors who have received ISO 9001:2008 and ISO 27001:2013 internal investigation certificates. A cross-checking method was practiced during the audits of all the departments within the company.
Reports of the audit results were prepared carefully and submitted to the “Representatives of Quality Management”.
Additionally, preparations for the external audit which will take place in January 2016 continue efficiently.
marmassistance abhors and condemns this indiscriminate horrible and cowardly terror attacks aimed at innocent people in Paris and Beirut. While fully sharing their deep grief, we would like to convey our heartfelt condolences and express our firm solidarity with the French & Lebanese people in their most difficult time.
We, like the rest of the world, were deeply shocked by the barbaric terrorist attacks across peaceful cities of Paris and Beirut happened in the recent weeks. Our thoughts and deepest condolences are with the families of the victims. All of the employees at marmassistance wishes a speedy recovery to those injured and to the people of France & Lebanon.
We must stand still and determined in the fight against terrorism.
As the preeminent assistance organization representing the Turkish community, we express our sympathies to the families and friends of the victims with the words of our nations’ founder, Mustafa Kemal Atatürk who insistently campaigned for world peace throughout his life.
Known as one of the most prestigious gatherings of international roadside assistance providers, insurance and assistance companies, ARC Europe Conference took place in October in Brussels this year. The conference welcomed new entrepreneurs this year and as in the previous years, our partners from the last 20 years were among the participants.
From marmassistance, Mr. Jan Sander, Vice President of the Board, Mrs. Eylem Sak, ARC Coordinator and Mr. Serkan Karamete, Connected Vehicle Manager, attended the conference. The theme of the conference was “To the Next Level” and the main focus was on the technological developments and high technology solutions that could develop and lead the assistance business in the best innovative direction possible.
The conference is mainly known for roadside assistance services, however, medical assistance services and products were also on the agenda this year. During the workshops, high tech products and solutions such as connected car and assist watch were presented and car models from the past to the present shown in the exhibitions received a great deal of attention from the participants.
As the representative of ARC Europe network platform in Turkey, we had the chance of having many dialogues and fruitful meetings with our partners and made new partners as well. We evaluated last seasons’ operations with our partners and presented our latest products and special solutions throughout the conference.
In the medical workshop, where the theme was “To the Next Level Medical Assistance”, we presented our latest product Assist Watch. An android based smart watch, which is also compatible with IOS, enables the users to reach the marmassistance alarm center with a single click through the marmassistance mobile platform embedded in the smart watch. In addition to the easy access to the marmassistance’s 24/7 medical and roadside assistance services, the Assist Watch also provides e-medical solutions such as following the heart signals of the watch users and generating an alarm and emergency information that is received by the medical team located at the marmassistance alarm center.
During the presentation, we made a live demo and pressed the button on the Assist Watch as if an emergency situation was present and our call was immediately answered by the medical doctor located at the marmassistance alarm center.
Thanks to the live video feature of the watch, we made a video talk that was observed by the participants in the workshop. The Assist Watch attracted a great attention from the participants and won recognition as being one of the most innovative products presented that could carry the assistance services to the next level.
After the presentation, our representatives had the chance of introducing the marmassistance’s latest unique and innovative solutions to our partners in more detail.
marmassistance will continue to take place in many other international organizations and conferences with its latest technology solutions that could contribute to the development of the assistance business.
International Travel Insurance Conference conveyed by ITIJ Magazine was held in Hotel Great Bretagne in Athens, Greece between the November 2nd and 5th.
ITIC Global Conferences are considered to be most anticipated event for the travel insurance and assistance industry for the companies all around the world. As the gathering reached 23th event-mark this year, hundreds of professional had the opportunity to meet in person with most of the colleagues during the networking hours alongside with the fruitful discussions on the panels.
The marmassistance team also attended the conferences. It was a great opportunity for the team to experience effective meetings with business partners. marmassistance executives discussed about the previous years’ findings and figures. The main part of the discussions for marmassistance was to explain the 2016 development plans on both domestic and international terms. The innovations, operational improvements, network expansion and local agreements were the main subjects of interest. The team is also grateful to have the chance to make new acquaintances as well during the conferences.
In this years’ ITIJ Awards, marmassistance was nominated as finalist in two awards category which were Cost Containment Company of the Year and ITIJ Marketing Company of the Year. marmassistance most recently claimed the reward in 2013.
marmassistance sends good wishes and congratulations to all the award winners and appreciates their dedication in this joyful process. And marmassistance team thanks to the all of the contacts that have been made during the conference and also to the gala dinner table guests honoured the team at the gala night!
On 15th of October the Memorandum Of Understanding for strategic partnership was signed between marmassistance and Center of Corporate Medicine (CCM).
Center of Corporate Medicine is a prominent company from Russia, specialized in provision of Occupational Health&Safety services for many local and international oil and gas companies operating in this region.
The aim of this partnership is to establish a Joint Venture Company in Turkey which will utilize both marmassistance and CCM knowledge and expertise in expanding its operations in Turkey and abroad. Among projects discussed during the visit of CCM CEO Prof.Sergey Antipov were provision of assistance services for travelers, OH&S services for foreign and Russian oil &gaz, construction companies operating in Turkey and Ex-Soviet regions, exchange of both companies expertise and research know-how, collaboration in medical tourism.
This partnership will serve for the mutual benefit and development of both companies who are leaders in their filed in Turkey and Russia. Another factor in anticipating the success of this collaboration is a close, lasting for many years partnership of both marmassistance and CCM with International SOS.
The International Medical Travel Exhibition & Conference (IMTEC) was held in Dubai International Convention and Exhibition Centre, UAE (United Arab Emirates) between 06-08.10.2015.
The conference brought together medical travel professionals, facilitators, decision-makers and thought leaders for maximum interaction and meeting opportunities that serve the entire medical tourism value chain.
The conference provided us a chance to meet our bussiness partners in the Middle East and add new ones to our extending service provider network.
The conference brought us neutral platform to discuss topical issues faced by the full spectrum of professionals in the Medical Travel industry.
As with the growing information age; Human resources team of marmassistance has taken up publishing a newsletter named as HR Post.
Being published as bilingual every 15 days, the team aims to inform employees about new training subjects & programs besides global articles on HR policies and social events .
With this newsletter; it’s stated that they want to reach to every employee; taking their ideas about the subjects they want to read from time to time.
Anyone can send an e-mail to firstname.lastname@example.org for comments and requests.
marmassistance CRM (Customer Relationship Management) team who have started working on new projects this month, proceed on its way without any hesitation.
The European heavy vehicle market leader whom we provide technical assistance services both in Turkey and Europe chose marmassistance second time to assist during the global customer loyalty project carried out.
In scope of customer loyalty programme, our CRM team will get in contact with the customers of the brand to give them detailed information about the promotions offered and encourage them to go directly to the authorized services. Company officials mentioned about their complacency in high succeed rate of 30% several times.
Competitive market conditions oblige brands to conduct feedback analysis and to always remain in communication with the customers even after sale. Nowadays, lots of companies take a step forward to create and maintain customer loyalty by improving their strength in after-sales operations. Companies who pay attention more to aftersales operations will always be a step ahead of the ones who don’t.
Our CRM teams who conduct several sales promotion campaigns and customer loyalty programmes besides from roadside assistance services are always supported by internal and external trainings and news on sectoral basis. Several services such as customer complaint management and campaign management are provided with 24/7 support by our CRM teams who adopt principals of team work and efficiency to companies from lots of sectors but mostly automotive.
marmassistance will continue improving its assistance skills with its valued growing network from various business areas..
Although coming to the end of summer season with its growing potential, Turkey still continues to be an attraction for tourists. Foreign tourists are reported to be continuing to choose Turkey as a holiday destination.
Last year, Turkey welcomed nearly 26 million visitors between the January – August period and this year, the statistics show the visitor number maintains the same level with an increase from specific visitor countries such as Germany, England, USA and Iran. The top cities being frequently visited by foreign tourists are Istanbul and Antalya and also Istanbul showed an increase by 7% when compared with last years visitor numbers.
“We expect to have over 38 million tourists coming by the end of the year and tourism revenues reach $35 billion.” Başaran Ulusoy, the president of Association of Turkish Travel Agencies (TÜRSAB) told in the press release, adding that this would mark a reasonable boost in the number of tourists compared to last year.
One of the reasons why Turkey has been less affected by the adverse effects of the turmoil in the region is the changing perception about the country, Ulusoy said. “Turkey is not the same country as it was during the first Gulf crisis. People know that Turkey is a secure country.” he added.
Turkish tourism is known for the concept of sea, sand and sun. The majority of foreign tourists’ preference for Turkey continues to be sea-sand-sun. Other than that Turkey has made important advances in culture, health and congress tourism.
Also, Turkish healthcare continued to improve and remained its situation in the health tourism. With successfull efforts of marmassistance in supporting and promoting the local health sector, Turkey owes this position to the expertise in all branches of medicine, its health centres which are equipped with high technology, and its unique natural and cultural richness of doctors and hospitals. There are more than 1200 state and private hospitals operating in Turkey and marmassistance cooperated flawlessly all year long with its evidence based medical cost containment program.
Using the services of a specialised assistance company such as marmassistance, our business partners had to opportunity to benefit from the affordable and quality services in and around Turkey.
We are proud of to announce to all our treasured business partners that marmassistance has been nominated as the finalist of Cost Containment Company of the Year and ITIJ Marketing Campaign of the Year categories for ITIJ 2015 Industry Awards. marmassistance family would like to thank all treasured partners for the support & contribution in nominating marmassistance for this award. We are grateful to our valuable partners for putting their trust on marmassistance in this exciting journey.
We are also enthusiastic concerning having the chance of only one finalist to join the competition for two award categories among the other most respectable finalists. marmassistance team now intends to carry the flag to the top at the awards ceremony in Athens with its fascinating historical atmosphere.
marmassistance family believes that its glocal knowledge with the combination of digital technological developments and applications and hands on experience make us a uniquely capable partner on the world stage today and we are looking forward to celebrate our 30 years in the market by ending the marvelous journey returning with the prizes with our business partners in Athens in International Travel Insurance Conference (ITIC).
Human resources and training team of marmassistance with the guidance and suggestions of the top management continues to provide its employees with the pre-scheduled annual training plan as the high seazon approaches the last month.
The training was held on 27th of July; with the tutoring of one consultant from one of the most outstanding corporate training consultancy firms of Turkey, Boğaziçi Eğitim.
Apart from the trainings on professions of the positions; marmassistance values self development of its employees; as the top management regards trainings of such kind would result in the good of the person and the company, accordingly.
As the essence of the training suggests in everything that we create; we should not only deal with numerical facts and statistics but the loyalty of people ( i.e. customers on business front) is only created by showing how much you care about their needs and wishes.
marmassistance has the feeling of consideracy of its clients in every case it deals and solves. Our employees are not only aiming to win more clients or to solve more cases without pleasing people, what we are aiming at is to establish long lasting bonds in every department of our company as friendship is what matters at all.
When someone mentions assistance services in general, the first scenes appearing in mind is a broken vehicle waiting for a towing truck or a patient waiting for an ambulance service. However, when we look at the current situation of the assistance sector, the demand for concierge services rises day by day and starts to have a respectful proportion within all the service types provided in the field.
marmassistance aims to provide high quality services in a broad scope for its corporate clients. With an efficient national and international service provider network and specialists in their areas of expertise, the success of marmassistance lies under the right matching of its partners with their needs.
Under the scope of concierge services, marmassistance provides various of solutions tailored to its partner’s preferences and requirements. From reservation to information services, marmassistance creates value for its clients within high quality standards. The concierge team within marmassistance aims to provide ultimate comfort and value for its partners under high quality standards.
With its growing economy, increased investments in health sector Turkey is positioned as an important player among worldwide destinations in health tourism. Turkey is day by day becoming a rising star in provision of high standard health care services for affordable prices.
marmassistance, with its 30 year experience in assistance services and having signed service agreements with health facilities in its portfolio is planning to utilize its experience and become an important player in Turkey in provision of medical tourism services.
For this purpose the marmassistance Medical Tourism Project Working Group conducted its first meeting on the 19th of August.
Participants: marmassistance Vice-President Mr. Tinaz Titiz, marmassistance CEO Mr. Mahmut Kadirbeyoglu, Dr. Mevlut Cengiz, Dr. Sevinc Yatman, Business Development Specialist Mr. Omur Kusluoglu and Project Specialist Mr. Abbas Samadi brainstormed the further steps for project development.