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marmassistance strongly condemns this horrific barbaric terror attack aimed at innocent people in Brussels airport !
The terror happens to be anywhere in the world and it does not have any religion or nationality. It takes innocent lives and disrupts the peace in the world. There can be no excuse or acceptance of terrorism. Our thoughts are with the families of the victims and with the people who were affected. While fully sharing their deep grief, we stand strong in solidarity.
The diseases of the winter season has started to increase in frequency by the cold weather’s progress in our lives. These diseases are affecting especially the children and elderly. Especially common cold, influenza and sore thorat have become very common. Both viruses and bacteria can be the causative agent. Long stays in contained areas, contact with contaminated hands after cough, sneezing are the main reasons of transmission of the disease from person to person. Winter diseases affects mostly nose, pharynx, sinuses, tonsils and ears.
There are a few valuable hints to be protected from the winter diseases;
marmassistance HR department has arranged a training about Winter Diseases and Protection Methods” this month.
The training has been presented by Dr. Mevlut Cengiz, The Occupational Health Physician of the company to all the employees of interest.
Nowadays, great significance is placed on ISO 27001:2013 Information Security Management regardless of the line of business. Within the scope of Information Security Management System; it is important to ensure the integrity, confidentiality and accessibility of information.
It is highly important for the information security to become part of the activities within the following processes: implementation, monitoring, management and control.
In this context, marmassistance, having the ISO 27001 certificate since 2014, has successfully completed the external audits of ISO 27001:2013 Information Security Management Systems, conducted by TUV-Rheinland in the beginning of February - 2016.
We are very thankful for all of our colleagues and partners who have always motivated us to move forward.
For many years, marmassistance is holding the ISO 9001-2008 Certificate which is accredited by TUV Dakks. Also, this year marmassistance has successfully completed the external audit and ensured the prolongation of the ISO 9001:2008 Certificate.
marmassistance was able to convince the external auditors that the principles of our Quality Management System are applied rigorously in all departments and that those principles were embraced by all of our personnel.
Thus, the external auditors concluded that each one of the internal audits were performed in a highly detailed and precise manner. These conclusions were reported to the Human Resource Department and can be considered the most important success of this month.
In today’s information-based area, factors such as growing competition and market conditions move the customer satisfaction and loyalty to the next level by bringing the human factor into greater prominence.
In the automotive sector, where customer loyalty plays a critical role, companies providing sufficient support to after sales activities will always be one step ahead. marmassistance CRM team, progressing with this awareness, continues its operations with caution.
Customers who benefited from our roadside assistance services are called a few days after the finalization of the service and asked to answer a short survey on both the service quality and the call center service approach.
Statistical reports basing on the answers of the specially designed questions funcation as a quality indicator for both parties involved in providing the assistance service and also for the related car manufacturer.
marmassistance CRM team, with the aim of not only rendering the customers satisfied but also creating a difference, aims to improve the process by providing the car manufacturers with the effcient and correct statistics when it comes to evaluation of the service quality.
2016 will be the 30th anniversary of marmassistance and we have moved on a simpler, easy to remember logo thanks to Doc. Dr. Alper Calguner and his teams contribution.We hope you will find it easier to recognise and remember.
marmassistance total volume of the operation had shown a 14.6% increase in 2015. Now marmassistance has 26% of the road side assistance work in Turkey.
marmassistance handled the highest numbers of medical files in Turkey within the medical assistance sector.The network as well as an IT supported “evidence based medicine” will be the final and ultimate solution on cost containment. An excellent team with International experts have finalised this project to be launched in January 2016.
Opening of two offices in Iran, one for Global travel insurance policies under marmassistance for the Iranians and the other one for medical and health projects in the Caspian Region.
All these activities being compliant with OFAC (Office of Foreign Assets Control) regulations.
IT department will operate under a new name and as a totally independent Company as the projects and developments in this department have taken giant steps forward.Our Global partners also enjoy the progress of this department.
The marm Global office in Singapore will be launched in March where Asia Pacific base for tourism and Health Care Abroad concepts will be taken into account on International basis, meaning that the patient will be given the right to chose the best alternative Worldwide and not any hospital in any Country.
A totally new concept!
There was a space shortage for a long time which was managed by simply invading the neighbouring flats. The spacious new marm office will be completed by October 2016.
We as marm will conclude with our hearty thanks and appreciation to all that we have learnt from you. We are dedicated to assist and share all within the region with effective and efficient solutions.
We foresee a healthy future ahead with hopes for a peaceful 2016.
marmassistance family celebrated the annual New Year’s Eve Premiere Dinner at the Wyndham Grand Hotel. This ceremonial night was preluded by our New Year’s Eve Cocktail.
Our dinner served as a great opportunity to share important changes and achievements with our personnel. Those who had fulfilled 10 years of experience at marmassistance were awarded with a plaquet.
Also, colleagues who had shown outstanding performance in 2015 were awarded by General Manager and Departmen managers.
Our staff enjoyed both the dinner in the high-shared night, as well as the live music band which enabled our personnel to leave behind 2015 with a positive spirit.
marmassistance strongly condemns this horrific barbaric terror attack aimed at innocent people in Sultanahmet, Istanbul.
Our relief team composed of a medical doctor, a nurse and a translator has been ready at the hospitals where injured people are hospitalised. They are also in contact with the authorities to obtain further information.
The terror happens to be anywhere in the world and it does not have any religion or nationality. It takes innocent lives and disrupts the peace in the world. There can be no excuse or acceptance of terrorism.
Our thoughts are with the families of the victims and with the people who were affected. While fully sharing their deep grief, we stand strong in solidarity.
Turkey is considered to become a raising star and one of the most desired destinations in medical tourism worldwide. marmassistance with its 30 year expertise in traveler’s health and vast network of local hospitals is also approaching the leadership as a facilitator in medical tourism in Turkey.
For this purpose the marmassistance staff attended the 6th International Temos Conference on ‘Healthcare Abroad and Medical Tourism’ in Berlin in November 15-17, which served as a summit for the important players in medical tourism from 28 countries.
During the four day conference, the participants from prominent hospitals, assistance companies, facilitators, diplomats, lawyers had a chance to learn from each other and discuss the different aspects of medical tourism.
Temos provided a platform for this discussion and served as a guide to a quality in international patient management at all stages. Temos certificate,which is an acknowledgement of quality in international patient management was awarded to several hospitals and facilitators during the conference.
The another important event was a participation of representative from United Nations Diplomatic Council The Global Think Tank, which has the consultative status with the United Nations Economic and Social Council.
Temos will work in close cooperation with this UN body to promote further the quality in international patient care.
As the technologies we encountered in science fiction movies in the past can be practiced in our day, it is our necessity to adapt ourselves to the fast growing technologies applied in every aspect of everyday life.
In addition to home appliance and user electronics being one of the business sectors where we observe most effective development, the majority of sectors throughout the world run against each other to increase customer satisfaction and loyality by making use of the benefits of technology.
“Connected Vehicle” solution, listed at the top of the current trends of today, is followed by a large number of manufacturers and distributors nowadays. For instance, especially technological infrastructures presented by Western manufacturers attracted a great deal of attention at the Frankfurt Automobile Show 2015.
According to the news published in April 2014, the authorities soon will approve the legal studies on the standardiziation of "Connected Vehicle" practices and the standardization is planned to be mandatory by 2017. It is not difficult to foresee such exercises when one considers how fast the technology grows day by day.
marmassistance has completed the practices on its "Connected Vehicle" solution and the solution will be presented to its partners very soon. Among the many attractive features of the solution, there is the one where in case of accident or breakdowns, an automotic signal is sent to the marmassistance alarm center and the needed assistance services such as towing of the car to the nearest workshop or in the case of physical injuries, emergency medical services are provided.
This feature makes the solution a unique one, since assistance services and connected vehicle solution are brought together for the first time in a single solution. Maintenance alerts, car health reports and driving behavior analysis are among the detailed data and reports produced by the solution.
marmassistance will present the solution in much more detail in 2016.
Nowadays, in many companies, activities on occupational health and safety are increasingly emphasized. Any sources of risk and harmful conditions are evaluated during these activities that are based on systematical and scientific methods.
In this context, our Occupational Safety Commitee realized a meeting at marmassistance office in which both, commitee members, as well as personnel representatives have played an active role. After this meeting, a fire alarm and evacuation practice took place at marmassistance office. Our personnel, however, had not been informed previously on this practice.
After the alarm, the evacuation was accomplished within six minutes. The presence of our personnel was checked and recorded in written form at the venue outside of the building where they were gathered. Overall, this practice was considered as one of the successful events that created awareness among the personnel.
Among other important activites of our department, there were the internal audits which were performed within the frame of ISO 9001:2008 Quality Management and ISO 27001:2013 Information Security.
Our internal audits were carried out by 15 internal auditors who have received ISO 9001:2008 and ISO 27001:2013 internal investigation certificates. A cross-checking method was practiced during the audits of all the departments within the company.
Reports of the audit results were prepared carefully and submitted to the “Representatives of Quality Management”.
Additionally, preparations for the external audit which will take place in January 2016 continue efficiently.
marmassistance abhors and condemns this indiscriminate horrible and cowardly terror attacks aimed at innocent people in Paris and Beirut. While fully sharing their deep grief, we would like to convey our heartfelt condolences and express our firm solidarity with the French & Lebanese people in their most difficult time.
We, like the rest of the world, were deeply shocked by the barbaric terrorist attacks across peaceful cities of Paris and Beirut happened in the recent weeks. Our thoughts and deepest condolences are with the families of the victims. All of the employees at marmassistance wishes a speedy recovery to those injured and to the people of France & Lebanon.
We must stand still and determined in the fight against terrorism.
As the preeminent assistance organization representing the Turkish community, we express our sympathies to the families and friends of the victims with the words of our nations’ founder, Mustafa Kemal Atatürk who insistently campaigned for world peace throughout his life.
Known as one of the most prestigious gatherings of international roadside assistance providers, insurance and assistance companies, ARC Europe Conference took place in October in Brussels this year. The conference welcomed new entrepreneurs this year and as in the previous years, our partners from the last 20 years were among the participants.
From marmassistance, Mr. Jan Sander, Vice President of the Board, Mrs. Eylem Sak, ARC Coordinator and Mr. Serkan Karamete, Connected Vehicle Manager, attended the conference. The theme of the conference was “To the Next Level” and the main focus was on the technological developments and high technology solutions that could develop and lead the assistance business in the best innovative direction possible.
The conference is mainly known for roadside assistance services, however, medical assistance services and products were also on the agenda this year. During the workshops, high tech products and solutions such as connected car and assist watch were presented and car models from the past to the present shown in the exhibitions received a great deal of attention from the participants.
As the representative of ARC Europe network platform in Turkey, we had the chance of having many dialogues and fruitful meetings with our partners and made new partners as well. We evaluated last seasons’ operations with our partners and presented our latest products and special solutions throughout the conference.
In the medical workshop, where the theme was “To the Next Level Medical Assistance”, we presented our latest product Assist Watch. An android based smart watch, which is also compatible with IOS, enables the users to reach the marmassistance alarm center with a single click through the marmassistance mobile platform embedded in the smart watch. In addition to the easy access to the marmassistance’s 24/7 medical and roadside assistance services, the Assist Watch also provides e-medical solutions such as following the heart signals of the watch users and generating an alarm and emergency information that is received by the medical team located at the marmassistance alarm center.
During the presentation, we made a live demo and pressed the button on the Assist Watch as if an emergency situation was present and our call was immediately answered by the medical doctor located at the marmassistance alarm center.
Thanks to the live video feature of the watch, we made a video talk that was observed by the participants in the workshop. The Assist Watch attracted a great attention from the participants and won recognition as being one of the most innovative products presented that could carry the assistance services to the next level.
After the presentation, our representatives had the chance of introducing the marmassistance’s latest unique and innovative solutions to our partners in more detail.
marmassistance will continue to take place in many other international organizations and conferences with its latest technology solutions that could contribute to the development of the assistance business.
International Travel Insurance Conference conveyed by ITIJ Magazine was held in Hotel Great Bretagne in Athens, Greece between the November 2nd and 5th.
ITIC Global Conferences are considered to be most anticipated event for the travel insurance and assistance industry for the companies all around the world. As the gathering reached 23th event-mark this year, hundreds of professional had the opportunity to meet in person with most of the colleagues during the networking hours alongside with the fruitful discussions on the panels.
The marmassistance team also attended the conferences. It was a great opportunity for the team to experience effective meetings with business partners. marmassistance executives discussed about the previous years’ findings and figures. The main part of the discussions for marmassistance was to explain the 2016 development plans on both domestic and international terms. The innovations, operational improvements, network expansion and local agreements were the main subjects of interest. The team is also grateful to have the chance to make new acquaintances as well during the conferences.
In this years’ ITIJ Awards, marmassistance was nominated as finalist in two awards category which were Cost Containment Company of the Year and ITIJ Marketing Company of the Year. marmassistance most recently claimed the reward in 2013.
marmassistance sends good wishes and congratulations to all the award winners and appreciates their dedication in this joyful process. And marmassistance team thanks to the all of the contacts that have been made during the conference and also to the gala dinner table guests honoured the team at the gala night!
On 15th of October the Memorandum Of Understanding for strategic partnership was signed between marmassistance and Center of Corporate Medicine (CCM).
Center of Corporate Medicine is a prominent company from Russia, specialized in provision of Occupational Health&Safety services for many local and international oil and gas companies operating in this region.
The aim of this partnership is to establish a Joint Venture Company in Turkey which will utilize both marmassistance and CCM knowledge and expertise in expanding its operations in Turkey and abroad. Among projects discussed during the visit of CCM CEO Prof.Sergey Antipov were provision of assistance services for travelers, OH&S services for foreign and Russian oil &gaz, construction companies operating in Turkey and Ex-Soviet regions, exchange of both companies expertise and research know-how, collaboration in medical tourism.
This partnership will serve for the mutual benefit and development of both companies who are leaders in their filed in Turkey and Russia. Another factor in anticipating the success of this collaboration is a close, lasting for many years partnership of both marmassistance and CCM with International SOS.