Marmassistance adds Ford and Skoda to its roadside assistance client portfolio.
As of February 2012, marmassistance began providing Roadside Assistance services for FORD and SKODA, two major automotive brands in Turkey. The contracts cover the provision of roadside assistance services in Turkey; in addition to customer service management (complaint management and sales support) within the country.
marmassistance CEO Hans Biekmann says “We are very excited to serve these prestigious automobile brands as we believe our collaboration will lead to terrific results for both parties. The clients of Ford and Skoda are in good hands and we look forward to offering them our prompt, personalized and professional assistance.”
Hans Biekmann, former network director of ARC Europe, was announced as the new CEO of marmassistance
Today we made a change to the leadership team at marmassistance. Hans Biekmann is joining as the new CEO of marmassistance per 1st of January 2012. Hans Biekmann will be responsible for driving marmassistance to the next level, building on and taking over the solid foundation and momentum achieved by the owners and founders in 1986, Jill Ataç and Dr.Mustafa Ataç.
Marmassistance'a Üstün Hizmet Ödülü
Marmassistance, Aralık 2010 tarihinden itibaren ARC Europe müşteri portföyünde yer alan birçok otomobil üreticisine Türkiye pazarında verilen yol yardım hizmet sürecini iki gün gibi kısa sürede devralmıştır.
Bu sebeple, marmassistance, devir sürecinin entegrasyonu ve uygulama aşamasında, eğitimli ve deneyimli personeli ile göstermiş olduğu üstün başarı, otomobil kulüpleri ve üreticileri ile olan mükemmel işbirliği, geniş servis ağı ile verdiği kesintisiz hizmet ve Tükiye yol yardımı hizmetleri pazarında yakaladığı büyüme hızıyla, 26.10.2011 tarihinde Viyana’da yapılan “Olağan ARC Europe Servis Sağlayıcıları Konferansı”nda “2011 Üstün Hizmet Ödülü”ne layık görülmüştür. Tüm iş ortaklarımıza, destekçilerimize ve sevenlerimize teşekkür ederiz.
Marmassistance returned from ARC Europe Vienna Conference with prestigious 2011 Service Delivery Award
In December 2010, marmassistance acquired the rights to provide roadside assistance services to ARC Europe client automobile manufacturers. Following this acquisiton, marmassistance has executed a ground breaking integration process, shown tremendous success with her well trained and experienced personnel, established solid collaborations with automobile clubs and manufacturers, and realized a significant growth rate and market share in Turkish Roadside Assistance Market. For these aforementioned reasons, on 26.10.2011, in Vienna, Austria, marmassistance was granted the prestigious “ ARC Europe 2011 Service Delivery Award”.