Subscribe to Newsletter
Subscribe to the newsletter to receive the latest news from marm.
ServicesMedical Assistance Medical Cost Containment Medical Escort Treatment Abroad Vehicle Assistance Home Assistance Expat Assistance Call Center Solution Services Travel Services Occupational Health and Safety Services
Our new team members’ trainings have just been completed by Telephone Doctor; which is one of the most outstanding consultancy companies in Turkey just before the seazon gets started.
Our colleagues; who have to deal with different problems have been trained on how to find solutions to the problems of tough customers on phone with ‘Effective Communication Skills’ courses. They had two days of fun by acting out demos of fake calls with team work besides theoretical information.
Below is a list of the subjects of the training:
As marmassistance family our bridges of communication will continue to be built with our new team members via our primary means of communication to maintain flawless flow of operations without conceding customer satisfaction; which is our vision at the same time.
Mr. Sander is a commercial executive with more than 15 years of management and leadership experience as Executive Vice President and CEO. He worked in leading insurance companies in the Nordics, as well as large assistance organisations.Mr. Sander joined marmassistance in May 2015 and since then he enriches marmassistance with his specialities in strategy and leadership, sales, marketing and communication, international realtions and network and comprehensive knowledge in roadside and medical assistance.
Mahmut Cengiz KADİRBEYOĞLU - Vice President, Member of the Board
Mr. Kadirbeyoğlu worked almost in every department of the automotive industry with great success for the past 25 years. During these years he had managerial roles in Manufacturing, Distributor Relations, Marketing, Media Relations, Motor Vehicle Import and in every step of Car Distribution processes.
1981-1983: Spare Part Sales Representative, Alfa Romeo
1983-1988: Spare Part Sales Manager, Alfa Romeo.
1989-1993: After Sales Manager, Yüce-Pamar A.Ş for Alfa Romeo and Tofas
1993-2001: Deputy General Manager, Yüce-Doğan A.Ş.
1995-2013: Board Member, Yüce Motor Tic. A.Ş.
1998-2007: Board Member, Erya Otomotiv Tic A.Ş.
2001-2013: General Manager, Yüce-Doğuş A.Ş.
Language Skills: Turkish , English , Azerbaijani
Tınaz TİTİZ - Vice President, Member of the Board
To all our treasured partners,
Since 1986, marmassistance has been operating as your extended arm in Turkey, Middle East, North Africa and Asia, providing tailor made solutions on the spot for insurance and assistance companies around the world. In the year of 2013, we were awarded for the Cost Containment Company of the Year in Vienna and in the year of 2014, we were honoured to be a finalist for Assistance Company of the Year in the ITIJ Industry Awards in Venice for which we are grateful to our valuable partners and colleagues for voting for marmassistance and putting their trust on us in this journey!
All hands on deck!Following last years’ milestone, marmassistance has continued to be the reliable and capable partner of those in need in-and-around Turkey, covering a wide geography Caucaus Region, Central Asia, Iraq, Iran, Libya, Egypt and the UAE. The 2015 opened a new chapter for assistance companies with a rising trend of such complex missions, especially in the conflict zones around the Mediterranean and neighbouring countries. Combining our unique regional know-how and hands-on approach with state of the art capabilities in IT platforms, we have been able to deliver our knowledge and comfort to the challenging environments. Thanks to our readiness and focused team of experts, 2015 has seen us bring these services to an ever expanding network. Your vote matters! Today, we stand ready for the challenges ahead with our local experience and dynamic staff even in the most troubling environments around the world. For the ITIJ Industry Awards 2015, we intend to carry marmassistance to the top at the showdown in Athens. Remember! A vote for marmassistance is a vote for hope in these regions and a wave of the flag in support of our efforts.
Please be kind enough to login or register with ITIJ and cast your vote. Just click on the 'Vote for marmassistance' button below and follow the instructions for which the marmassistance team thanks you profusely in anticipation of your support.
How to register and cast a vote for marmassistance
-Click Vote for marmassistance and in the opened page, please click VOTE NOW below.
- Register with your corporate e-mail address. You will receive a confirmation e-mail in the same day or within 2 days. Click the link in the confirmation e-mail sent to you and define a password.
- Go to http://www.itij.com/awards and use the boxes below to nominate your preferred company in each category. See the second box marked as Assistance Company of the Year and type marmassistance. (As all boxes must be filled, you can type “0” for other categories if you have no other option.
- Votes must be received by 7th August 2015 via the ITIJ website.
- Only registered company domain names will be accepted. Hotmail, Yahoo and other web-based emails will not be accepted.
Reaching the clients, listening their needs and keeping the pulse of sector are considered to be the key factors of mutual collaborations worldwide. marmassistance has been giving the utmost importance on the effectiveness of communication with its partners by hanging onto their words.
marmassistance was one of the participants of ITIC; held in Windsor, UK on 6-7 MAY 2015 at HARTE & GARTER SPA Hotel. The conference’s focus was UK’s travel insurance industry. marmassistance had the chance to hear about innovations, latest developments in travel insurance industry & local UK insurance market and marmassistance was very excited about sharing thoughts with market leaders, listening the new ideas of the keynote speakers and creating new business opportunities in the networking breaks during the debates.
marmassistance was also interested in being a part of the audience the most important and special discussion topics of the event including significant reflections provided by the Financial Ombudsman Service. Also, some innovative discussions were held about the future of medical screening and increasing trend of the US healthcare prices. The European Commission’s latest developments of European Health Insurance Cards (EHIC) attracted quite attention by all the participants during the conference.
The conference was buttoned up with the great One Night Comedy Show in Windsor which was an event that everyone attended & enjoyed as the night came to a conclusion.
We believe that breathing the fresh air of the industry and having face to face meetings with the current and potential partners were a great chance and rare opportunity created by the ITIJ Voyager Group. We would like to thank the ITIJ Team for their great effort, attention and interest that they showed in the participants.
June is around the corner. Many of us have already started making vacation plans.marmassistance experts are happy to present you the crucial points to pay attention before beginning a long journey with your vehicle.
Air condition is probably one of the most needed systems in a vehicle in hot weather. Be sure to get your air condition system’s gas and pollen filters checked before your journey. Contrary to popular belief, opening windows to cool off while driving increases fuel consumption by breaking aerodynamic structure of the vehicle creating an air resistance.
Tire pressure becomes more and more important especially in these months where weather is getting hotter. Be sure to check your tire pressure, which may rise due to ambient temperature before heading to your journey. Pay attention to vehicle manual and tire pressure values.
You may try inflating your tires with nitrogen gas which is almost not affected by ambient temperature. Besides these, paying as much attention to control your spare wheel as your main wheels may save you in rough times.
Engines of vehicles overheat in summer, that’s why, the engine oil should be checked regularly. Always remember to check oil and water levels to keep the cooling system and mechanical parts work properly.
Most drivers, especially when they are on highway tend to exceed speed limits on long journeys. Keep in mind that most of the traffic accidents are caused by drivers exceeding speed limits. Pay attention to drive safe and within speed limits for yourself and your loved ones.
A substantial part of traffic accidents are derived from sleeplessness & tiredness. Insufficient sleep will affect your driving performance considerably. To prevent these situations, please pay attention to topics listed below.
- It will be helpful to go on journeys along with a passenger.
- You have to take a break immediately if you feel sleepy or tired.
- Take a small nap in a suitable resting spot.
- During break, you may drink caffeinated beverages like tea& coffee to help combat doziness.
- Pay attention to temperature levels in the vehicle.
As marmassistance, we continue to be your extended arm 24/7 during your long distance trips.
Bahrain is a small Middle Eastern country which occupies an island in the Gulf Sea (Persian Gulf ), with a strong economy, solid infrastructure and a population of just over 1 million. In the heart of the island, lies Manama, the country’s capital and symbol of its financial power. As much as 8 million tourists visit Bahrain each year, however the vast majority comprise of other Arab tourists who visit the island to attend Formula 1 Grand Prix. Many Europeans and Americans also visit the island due to either tourism or business purposes.
marmassistance provides full-scale assistance services in Bahrain. Upon conclusion of local visits to many of the island’s top hospitals, marmassistance has come to aggreements with a total of 12 hospitals in regards to direct billing agreements. JCI accredited hospitals are also available in marmassistance’s network of hospitals. From basic travel arrangements to complex medical solutions, anything can be organized by marmassistance team.
marmassistance who had already taken care of 7 cases with a success ratio of %100 in 2014, is proud to continue providing assistance services in Bahrain in 2015 and the following years.
marmassistance network management team who perform service network visits and audits every year before and after the busy season, has completed the first phase of the visits between April, 1-9.
With the two upcoming visits covering all around Turkey, audits in several services, especially, roadside assistance service network, customer relations, service level, quality and safety will be completed. During these assessments with or without notice, the quality and performance displayed by the service providers on real cases are measured on site.
During the first phase of 1 week period, marmassistance network team had covered a distance of 3000 km by visiting total 52 service providers located in 16 cities. The experts of marmassistance who received positive feedback from all service providers are satisfied by the results of the assessment done.
Taking the lead in the sector with high quality values, marmassistance, has been going from strength to strength and carrying its quality values to high levels with the valuable contribution of service providers who are ready to serve 24/7.
marmassistance proceeds on its way towards the goal of expanding its portfolio, right before the busy season of 2015, without compromising principals of provding high quality services to its partners from all over the world, since 1986.
Fulfilling all expectations of international insurance and assistance companies, with customized solutions, marmassistance has been expanding its customer portfolio by the agreements signed cross continental. Because the area covering Turkey and nearby countries has started to become a tourism and trade center, tourists and expats from Australia and Americas have started to prefer this region besides from Europe for both tourism and business purposes.
This upcoming season, the comfort and safety of the visitors from the Pasific region such as Hong Kong and Australia, will be provided by marmassistance in consequence of the agreements signed. Likewise, geographical extension of marmassistance is proceeded by the cooperation with established insurance and assistance companies in United Kingdom and Slovenia.
In the earliest time, marmassistance will be providing travel insurance and assistance services to visitors from North Africa and Gulf Countries (GCC).
marmassistance who adopts the mission to provide best performance with unconditional customer satisfaction and high quality service, pulls toward leading companies in search of coverage of their needs in the theritory, from all around the world, to itself. In the immediate future, marmassistance aims to enrich its international vision and generate an active global network with the expectation of increasement in the number of visitors especially from Europe and Pasific countries.
The change in weather and climate conditions during mid season makes vehicle maintenance for spring as important as winter maintenance. To obtain a safe and comfortable ride, marmassistance experts have specified which types of maintenance your car should need after winter.
The bacterias consisted after cold and humid winter days at air conditioning systems, may make you and your loved ones sick. For this reason, during spring maintenance, the air conditioning system should be cleaned and purged from all bacterias, the cooling level should be measured, the refrigerant should be checked and refilled if necessary. Also, pollen filters should be renewed between the kilometers of 12000 – 15000 or minimum twice a year. Otherwise, the fresh air entering inside the cabin will decrease concretely. This case may lead to many different consequences, such as, increasement in fuel consumption or breakdown on air conditioning system.
The engines of the vehicles are overheated in summer, thats why, the engine oil should be checked regularly. When it is time to refill, it may be too late to prevent some damages. The level and the condition (the particles inside oil) should be controlled. To keep the engine safe and long-lasting, it is very important to refill the engine oil which is damaged or expired. So, always remember to check the oil and water levels to keep the cooling system and mechanical parts work properly.
Tire pressure may rise spontaneously due to ambient temperature. For this reason, you must control the tire pressure every week. The winter tires should be changed right after stepping out of winter. On the contrary, the roadholding will not be proper and the winter tires will not last long due to the changing climate conditions and ground conditions. Also, the tread depth of tires should be 3 mms. Keep in mind that, tires hold your car on to the ground and you on to life.
Paint and Exterior Surfaces
The sunrays may damage the paint of your car and cause burns in time. Because of the bad appearance caused by sunrays and burn, you may need to have you car painted for significant amounts. Prefer sunless spots if you have to park outside. In addition to this, applying protecting wax will also expand life span of the paint of your car.
Having said that, the best guide is, use and maintenance handbook of your car. Please stick to the advices of the manufacturer and service schedule. If you do not have a users handbook, you may request one, or just call the after sales service department of the manufacturer company. The above explanations are general, not specified according to a brand or model.
We wish you drive safe and sound!
With its potential of 40.000.000 tourists per year, Turkey has become the 6th most visited tourist destination in the world. Turkey is moving towards to the top of the list by increasing the tourist potential each passing day. Meeting nearly all expectations, Turkey is a step ahead at medical tourism in recent years.
Medical tourism as the rising star in health sector involves processes which brings together medical treatment and tourism under the same roof. In the recent past, there were only few people who got medical treatment abroad through assistance companies. Nowadays, medical tourism became very popular with the various price offers for treatment, accomodation and concierge services provided by companies. Established hospitals, educated doctors and medical personnels, fine climate conditions, secure and safe environment and easy transportation are the most effective factors to determine the medical tourism potential of countries.
After Germany, Israel and India, Turkey has become the first option that comes to mind, for patients who look for both medical treatment and vacation at the same time, with the effective marketing of its potentials and having 51 hospitals that have international accreditions.
As marmassistance we have already taken our place in that market for a while. marmassistance has been actively providing assistance services with various healthcare organization options for especially patients from the middle east. As being the leading assistance company in a wide geography, marmassistance has an important role in the growth of medical tourism sector in Turkey.
marmassistance offers unique treatment processes to patients from around the world with assistance services including 24/7 alarm center with 14 spoken languages. By providing customized programmes, marmassistance is proud to show patients how close they are to become healthy again with the treatments done at established and high qualified healthcare organizations for reasonable pricing.
Oman is a country not known to many westerners. Perhaps, the dominance of UAE plays a big role in this. The vast majority of tv spots, adverts and news in the West, evolve around the wealth and glamour of the life in U.A.E. Located on the bottom end of the Arabian Peninsula, Oman is a humble kingdom with an extremely rich cultural heritage, terrific touristic zones and hospitable people.
The tourism numbers of Oman are rapidly growing. For a country with a population of just over 3 million people, 2 million visitors per year mean a lot.
European visitor numbers had started increasing with a ratio of 15% in 2013 compared to previous years and still keep increasing. Most of the westerners gather around Muscat and the surrounding towns. This is where the majority of touristic activities take place. Gorgeous beaches are surrounded by characteristic desert mountains with many hotels spreading across the coastal line towards the southern end of the city. Water sports are very popular among tourists. Through the north of the city, past the airport is Sohar, the mythical birthplace of Sinbad the Sailor. Sohar has recently been experiencing significant investments due to a series of large projects that evolve around Port of Sohar, one of the crucial ports in the area. With current investments exceeding $15 billion, it is one of the world's largest port and free zone developments. (The Report: Oman 2010, Oxford Business Group)
Salalah is yet another major investment center in Oman. Oman’s second most populated city is home to Port of Salalah where a significant volume of trade from the Indian Ocean takes place. What makes Salalah world famous however is not its trade volume, but its climate. Salalah is a part of the Monsoon area and receives Monsoon rains in the summer. This period which lasts from July to September is called al Khareef and it is during al Khareef that the tourism numbers soar. During this time of the year, the yellowish desert tone of the land turns into a marvellous green and tropical landscape dazzle the visitors.
The healthcare infrastructure of Oman is excellent. The public and private hospitals are equipped with modern machinery, sanitation in general is very good and communication is above average considering middle eastern standards. Many of top Omani hospitals are located in Muscat .
marmassistance concluded its last network visit to Oman in 2015 January. The team visited all of Oman’s touristic cities. The capital Muscat, Sohar and Salalah were all covered. Within the last year, a total of 15 hospitals were signed with GOP agreements in Oman. Ambulance arrangements were made, local agents were arranged for hotel visits and all relevant transportation services were set up. Within the past months, 24 out of 26 Omani cases marmassistance has received turned out successful, with the remaining 2 being public hospital cases. Public hospital cases still have a lower probability of being completed due to the communication challenge of some of the hospitals.
As part of Oman’s ambitious tourism program, in 2020, Oman is looking into boosting its tourism figures so that tourism contributes 9.2 per cent to its economy, up from 6.7 per cent in 2010. This would make tourism a main source of income for the country apart from oil. Considering the natutral beauty of the country and the positive reputation its rapidly building, these figures are likely to be achieved. In the following years, we are expecting steady growth in Omani inbound tourism. 9.2 per cent to the economy, up from 6.7 per cent in 2010. This will make tourism a main source of income for the country apart fro, Part of this includes boosting tourism so that by 2020 it contributes 9.2 per cent to the economy, up from 6.7 per cent in 2010. This will make tourism a main source of income for the country apart from oil. Part of this includes boosting tourism so that by 2020 it contributes 9.2 per cent to the economy, up from 6.7 per cent in 2010. This will make tourism a main source of income for the country apar
Contact marmassistance for more information regarding Oman and marmassistance’s new network.
marmassistance CRM team who have started working on new projects this month, proceed on its way without any hesitation.
The European heavy vehicle market leader whom we provide technical assistance services both in Turkey and Europe chose marmassistance to assist during the global customer loyalty project carried out. In scope of customer loyalty programme, our CRM team will get in contact with the customers of the brand to give them detailed information about the promotions offered and encourage them to go directly to the authorized services.
Telemarketing comes to the fore as an effective sales channel besides from the traditional options at reaching to masses fast and at high rates. The brand who is hopeful about the customer feedback, aims to increase its income of after sales via reconnecting with their customer portfolio.
Competitive market conditions oblige brands to conduct feedback analysis and to always remain in communication with the customers even after sale. Nowadays, lots of companies take a step forward to create and maintain customer loyalty by improving their strength in after-sales operations. Companies who pay attention more to aftersales operations will always be a step ahead of the ones who don’t.
Our CRM teams who conduct several sales promotion campaigns and customer loyalty programmes besides from roadside assistance services are always supported by internal and external trainings and news on sectoral basis. Several services such as customer complaint management and campaign management are provided with 24/7 support by our CRM teams who adopt principals of team work and efficiency to companies from lots of sectors but mostly automotive.
marmassistance will continue improving its assistance skills with its valued growing network from various business areas.