News
Shining Star in Medical Tourism : Turkey
With its potential of 40.000.000 tourists per year, Turkey has become the 6th most visited tourist destination in the world. Turkey is moving towards to the top of the list by increasing the tourist potential each passing day. Meeting nearly all expectations, Turkey is a step ahead at medical tourism in recent years.
Medical tourism as the rising star in health sector involves processes which brings together medical treatment and tourism under the same roof. In the recent past, there were only few people who got medical treatment abroad through assistance companies. Nowadays, medical tourism became very popular with the various price offers for treatment, accomodation and concierge services provided by companies. Established hospitals, educated doctors and medical personnels, fine climate conditions, secure and safe environment and easy transportation are the most effective factors to determine the medical tourism potential of countries.
After Germany, Israel and India, Turkey has become the first option that comes to mind, for patients who look for both medical treatment and vacation at the same time, with the effective marketing of its potentials and having 51 hospitals that have international accreditions.
As marmassistance we have already taken our place in that market for a while. marmassistance has been actively providing assistance services with various healthcare organization options for especially patients from the middle east. As being the leading assistance company in a wide geography, marmassistance has an important role in the growth of medical tourism sector in Turkey.
marmassistance offers unique treatment processes to patients from around the world with assistance services including 24/7 alarm center with 14 spoken languages. By providing customized programmes, marmassistance is proud to show patients how close they are to become healthy again with the treatments done at established and high qualified healthcare organizations for reasonable pricing.
marmassistance Country Network: Oman
Oman is a country not known to many westerners. Perhaps, the dominance of UAE plays a big role in this. The vast majority of tv spots, adverts and news in the West, evolve around the wealth and glamour of the life in U.A.E. Located on the bottom end of the Arabian Peninsula, Oman is a humble kingdom with an extremely rich cultural heritage, terrific touristic zones and hospitable people.
The tourism numbers of Oman are rapidly growing. For a country with a population of just over 3 million people, 2 million visitors per year mean a lot.
European visitor numbers had started increasing with a ratio of 15% in 2013 compared to previous years and still keep increasing. Most of the westerners gather around Muscat and the surrounding towns. This is where the majority of touristic activities take place. Gorgeous beaches are surrounded by characteristic desert mountains with many hotels spreading across the coastal line towards the southern end of the city. Water sports are very popular among tourists. Through the north of the city, past the airport is Sohar, the mythical birthplace of Sinbad the Sailor. Sohar has recently been experiencing significant investments due to a series of large projects that evolve around Port of Sohar, one of the crucial ports in the area. With current investments exceeding $15 billion, it is one of the world's largest port and free zone developments. (The Report: Oman 2010, Oxford Business Group)
Salalah is yet another major investment center in Oman. Oman’s second most populated city is home to Port of Salalah where a significant volume of trade from the Indian Ocean takes place. What makes Salalah world famous however is not its trade volume, but its climate. Salalah is a part of the Monsoon area and receives Monsoon rains in the summer. This period which lasts from July to September is called al Khareef and it is during al Khareef that the tourism numbers soar. During this time of the year, the yellowish desert tone of the land turns into a marvellous green and tropical landscape dazzle the visitors.
The healthcare infrastructure of Oman is excellent. The public and private hospitals are equipped with modern machinery, sanitation in general is very good and communication is above average considering middle eastern standards. Many of top Omani hospitals are located in Muscat .
marmassistance concluded its last network visit to Oman in 2015 January. The team visited all of Oman’s touristic cities. The capital Muscat, Sohar and Salalah were all covered. Within the last year, a total of 15 hospitals were signed with GOP agreements in Oman. Ambulance arrangements were made, local agents were arranged for hotel visits and all relevant transportation services were set up. Within the past months, 24 out of 26 Omani cases marmassistance has received turned out successful, with the remaining 2 being public hospital cases. Public hospital cases still have a lower probability of being completed due to the communication challenge of some of the hospitals.
As part of Oman’s ambitious tourism program, in 2020, Oman is looking into boosting its tourism figures so that tourism contributes 9.2 per cent to its economy, up from 6.7 per cent in 2010. This would make tourism a main source of income for the country apart from oil. Considering the natutral beauty of the country and the positive reputation its rapidly building, these figures are likely to be achieved. In the following years, we are expecting steady growth in Omani inbound tourism. 9.2 per cent to the economy, up from 6.7 per cent in 2010. This will make tourism a main source of income for the country apart fro, Part of this includes boosting tourism so that by 2020 it contributes 9.2 per cent to the economy, up from 6.7 per cent in 2010. This will make tourism a main source of income for the country apart from oil. Part of this includes boosting tourism so that by 2020 it contributes 9.2 per cent to the economy, up from 6.7 per cent in 2010. This will make tourism a main source of income for the country apar
Contact marmassistance for more information regarding Oman and marmassistance’s new network.
Rising Trend: Customer Loyalty Programme - CLP
marmassistance CRM team who have started working on new projects this month, proceed on its way without any hesitation.
The European heavy vehicle market leader whom we provide technical assistance services both in Turkey and Europe chose marmassistance to assist during the global customer loyalty project carried out. In scope of customer loyalty programme, our CRM team will get in contact with the customers of the brand to give them detailed information about the promotions offered and encourage them to go directly to the authorized services.
Telemarketing comes to the fore as an effective sales channel besides from the traditional options at reaching to masses fast and at high rates. The brand who is hopeful about the customer feedback, aims to increase its income of after sales via reconnecting with their customer portfolio.
Competitive market conditions oblige brands to conduct feedback analysis and to always remain in communication with the customers even after sale. Nowadays, lots of companies take a step forward to create and maintain customer loyalty by improving their strength in after-sales operations. Companies who pay attention more to aftersales operations will always be a step ahead of the ones who don’t.
Our CRM teams who conduct several sales promotion campaigns and customer loyalty programmes besides from roadside assistance services are always supported by internal and external trainings and news on sectoral basis. Several services such as customer complaint management and campaign management are provided with 24/7 support by our CRM teams who adopt principals of team work and efficiency to companies from lots of sectors but mostly automotive.
marmassistance will continue improving its assistance skills with its valued growing network from various business areas.
Science Heros Meet Up
Health and Safety Management Services now available in Turkmenistan and Kazakhstan...
Quality Certificates Renewed !
marmassistance Team Ready For Anzac Day!
Our team is closely following the updates and has already completed its’ own preperations to serve our guests perfectly with tailor-made medical services. We have already finalized discussions with the collaborative parties to assist Australian and New Zealander guests in order to make them comfortable and secure during their stay in Turkey.
We are proud of to be a part of this organisation and finally let us remember the letter of our leader Ataturk, written for Anzac mothers as below;
“Those heroes that shed their blood and lost their lives…
You are now lying in the soil of a friendly country.
Therefore rest in peace.
There is no difference between the Johnnies and the Mehmets to us where they lie side by side here in this country of ours…
You, the mothers, who sent their sons from faraway countries wipe away your tears; your sons are now lying in our bosom and are in peace, after having lost their lives on this land they have become our sons as well."
M. Kemal Atatürk, 1934
Europe Net Visits marmassistance !
Nowadays, commercial and heavy vehicle manufacturers give great importance to assistance services they provide in scope of manufacturer’s guarantee at the very least as automobile manufacturers. marmassistance keeps increasing its customer portfolio and the quality of services provided 24/7 every passing day with the help of qualified technicians and operation experts who speak 14 different languages, at the commercial and heavy vehicle roadside assistance sector it leads. marmassistance gives confidence to its large customer portfolio including not only the logistic companies and leading commercial and heavy vehicle manufacturers but also fuel card or tire manufacturers, both in Turkey and all around Europe 24/7.