News

marmassistance Country Network: Oman

---

Oman is a country not known to many westerners. Perhaps, the dominance of UAE plays a big role in this. The vast majority of tv spots, adverts and news in the West, evolve around the wealth and glamour of the life in U.A.E. Located on the bottom end of the Arabian Peninsula, Oman is a humble kingdom with an extremely rich cultural heritage, terrific touristic zones and hospitable people.

The tourism numbers of Oman are rapidly growing. For a country with a population of just over 3 million people, 2 million visitors per year mean a lot.

European visitor numbers had started increasing with a ratio of 15% in 2013 compared to previous years and still keep increasing. Most of the westerners gather around Muscat and the surrounding towns. This is where the majority of touristic activities take place. Gorgeous beaches are surrounded by characteristic desert mountains with many hotels spreading across the coastal line towards the southern end of the city. Water sports are very popular among tourists. Through the north of the city, past the airport is Sohar,  the mythical birthplace of Sinbad the Sailor. Sohar has recently been experiencing significant investments due to a series of large projects that evolve around Port of Sohar, one of the crucial ports in the area. With current investments exceeding $15 billion, it is one of the world's largest port and free zone developments. (The Report: Oman 2010, Oxford Business Group)

Salalah is yet another major investment center in Oman. Oman’s second most populated city is home to Port of Salalah where a significant volume of trade from the Indian Ocean takes place. What makes Salalah world famous however is not its trade volume, but its climate. Salalah is a part of the Monsoon area and receives Monsoon rains in the summer. This period which lasts from July to September is called al Khareef and it is during al Khareef that the tourism numbers soar. During this time of the year, the yellowish desert tone of the land turns into a marvellous green and tropical landscape dazzle the visitors.

The healthcare infrastructure of Oman is excellent. The public and private hospitals are equipped with modern machinery, sanitation in general is very good and communication is above average considering middle eastern standards. Many of top Omani hospitals are located in Muscat .

marmassistance concluded its last network visit to Oman in 2015  January. The team visited all of  Oman’s touristic cities. The capital Muscat, Sohar and Salalah were all covered. Within the last year, a total of 15 hospitals were signed with GOP agreements in Oman. Ambulance arrangements were made, local agents were arranged for hotel visits and all relevant transportation services were set up. Within the past months, 24 out of 26 Omani cases marmassistance has received turned out successful, with the remaining 2 being public hospital cases. Public hospital cases still have a lower probability of being completed due to the communication challenge of some of the hospitals.

As part of Oman’s ambitious tourism program, in 2020, Oman is looking into boosting its tourism figures so that tourism contributes 9.2 per cent to its economy, up from 6.7 per cent in 2010. This would make tourism a main source of income for the country apart from oil. Considering the natutral beauty of the country and the positive reputation its rapidly building, these figures are likely to be achieved. In the following years, we are expecting steady growth in Omani inbound tourism. 9.2 per cent to the economy, up from 6.7 per cent in 2010. This will make tourism a main source of income for the country apart fro, Part of this includes boosting tourism so that by 2020 it contributes 9.2 per cent to the economy, up from 6.7 per cent in 2010. This will make tourism a main source of income for the country apart from oil. Part of this includes boosting tourism so that by 2020 it contributes 9.2 per cent to the economy, up from 6.7 per cent in 2010. This will make tourism a main source of income for the country apar

Contact marmassistance for more information regarding Oman and marmassistance’s new network.

Rising Trend: Customer Loyalty Programme - CLP

---

marmassistance CRM team who have started working on new projects this month, proceed on its way without any hesitation.

The European heavy vehicle market leader whom we provide technical assistance services both in Turkey and Europe chose marmassistance to assist during the global customer loyalty project carried out. In scope of customer loyalty programme, our CRM team will get in contact with the customers of the brand to give them detailed information about the promotions offered and encourage them to go directly to the authorized services.

Telemarketing comes to the fore as an effective sales channel besides from the traditional options at reaching to masses fast and at high rates. The brand who is hopeful about the customer feedback, aims to increase its income of after sales via reconnecting with their customer portfolio.

Competitive market conditions oblige brands to conduct feedback analysis and to always remain in communication with the customers even after sale. Nowadays, lots of companies take a step forward to create and maintain customer loyalty by improving their strength in after-sales operations. Companies who pay attention more to aftersales operations will always be a step ahead of the ones who don’t.

Our CRM teams who conduct several sales promotion campaigns and customer loyalty programmes besides from roadside assistance services are always supported by internal and external trainings and news on sectoral basis. Several services such as customer complaint management and campaign management are provided with 24/7 support by our CRM teams who adopt principals of team work and efficiency to companies from lots of sectors but  mostly automotive.

marmassistance will continue improving its assistance skills with its valued growing network from various business areas.

Science Heros Meet Up

---

First Lego League (FLL) has been organized under the name “Bilim Kahramanları Buluşuyor - Science Heros Meet Up” by “Bilim Kahramanları Derneği – Science Heros Association” which was born out of the slogan “Every child is born inventor.” in Izmir, Yasar University early this month. Children between the ages of 9-16 presented their projects about the future steps they dream about education.  They also completed the tasks they were given with the robots they designed. The students emphasized several important matters such as social responsibility, autism, conditions of visually handicapped, protection of the historical values. The robot contest was also very exciting and competitive. 12 teams out of 52 were chosen to continue at the national tournaments. As marmassistance, we were there supporting these little heros with our medical assistance services. We are proud to ensure that both contestants and thousands of volunteers did not have any health problems during the tournaments. We will always continue supporting  “Bilim Kahramanları Derneği” and encourage all children to be interested in science.

Health and Safety Management Services now available in Turkmenistan and Kazakhstan...

---

Having served as the local health & safety contractor in many pipeline, drilling, dredging and construction projects in and around Turkey to clients such as ExxonMobil, Saipem, Bechtel, BP, BTC, Chevron and the likes, marmassistance is now actively fulfilling health and safety needs in energy rich Central Asian countries. The set of solutions cover initial risk assessments, building and managing emergency response systems, occupational health services, providing medical staffing and equipment, medical assistance, personnel examination and trainings, ground and air ambulance services, hygiene management plans and health impact assessments. Currently marmassistance is operating in many remote projects with the last addition being in the construction of a massive industrial port in Turkmenistan’s coastal city, Turkmenbashi. Likewise in Kazakhstan, extensive health and safety services are provided by marmassistance. “These are countries with complete instability in healthcare provision and even in standard day to day tasks.” says our CEO Mr. Firat Olgun.  “This is where marmassistance comes in with a terrific network of hospitals, doctors, health workers, occupational health experts, and more importantly with local people who just get the job done in the most challenging scenarios imaginable. With marmassistance, some of the world’s biggest energy projects that take place “in the middle of nowhere” are now just as safe and healthy as if they were taking place just near their headquarters. “    

Quality Certificates Renewed !

---

marmassistance has successfully completed the external audits of ISO 9001:2008 and ISO 27001:2013 Information Security Management Systems conducted by TUV-Rheinland during the beginning of 2015. We are very thankful for all of our colleagues and partners who have always motivated us to move forward. Within the scope of Information Security Management System; it is very important to ensure the integrity, confidentiality and accessibility of the information / documents. The quality of services we provide to our customers, information protection and eligibility for legal requirements provide a huge competitive advantage during this information age. marmassistance has achieved to be the first assistance company in Turkey which has this significant and critical certification. Our IT Director Emrah Coskun has indicated that, our technological infrastructure and business processes conform to international standards due to the investments done to information technologies in the previous period in parallel with Information Security Management Systems and the restructured IT and operational procedures. Likewise, he added that a good working environment which is revisable due to our internal/external partners needs and maximizes business continuity to all relevant parties, has been organized with the use of cloud computing technologies and virtualization technologies. Nowadays, it is of capital importance to have the strategies which offers opportunity to take action fast and effective against unexpected situations and to provide business continuity. Therefore, we will continue to work hard in order to improve our competencies about these areas.          

marmassistance Team Ready For Anzac Day!

---

The big day of our friends from New Zealand and Australia is coming closer and marmassistance is already up for the challenge on its side. This year serves a very special meaning as 25 April 2015 marks the 100th anniversary of the Gallipoli campaign. Each year tens of thousands visitors stop by Çanakkale and commemorate their ancestors whose steps wandered on the very same place 100 years ago. Especially this year, more than 100.000 visitors are expected to land to the event area. Our team is closely following the updates and has already completed its’ own preperations to serve our guests perfectly with tailor-made medical services. We have already finalized discussions with the collaborative parties to assist Australian and New Zealander guests in order to make them comfortable and secure during their stay in Turkey. We are proud of to be a part of this organisation and finally let us remember the letter of our leader Ataturk, written for Anzac mothers as below; “Those heroes that shed their blood and lost their lives… You are now lying in the soil of a friendly country. Therefore rest in peace. There is no difference between the Johnnies and the Mehmets to us where they lie side by side here in this country of ours… You, the mothers, who sent their sons from faraway countries wipe away your tears; your sons are now lying in our bosom and are in peace, after having lost their lives on this land they have become our sons as well." M. Kemal Atatürk, 1934  

Europe Net Visits marmassistance !

---

The strength of marmassistance in commercial and heavy vehicle roadside assistance sector keeps increasing each passing day. Commercial and heavy vehicle roadside assistance network we represent in and around Turkey, Europe Net, helps us provide the service network all around Europe at the same quality. Wide service network of marmassistance serves approximately 300.000 commercial / heavy vehicles in 1 year at 39 countries of Europe. One of the respected executives of Europe Net, Rick Delanote who visited our headoffice in February provided training for our technical experts about ENIA system which makes it possible to perform commercial and heavy vehicle roadside assistance services in a shorter time. Our technical experts who overlearned their knowledge about the system they have already been using for a while successfully completed the training after interactive applications and trials. Nowadays, commercial and heavy vehicle manufacturers give great importance to assistance services they provide in scope of manufacturer’s guarantee at the very least as automobile manufacturers.  marmassistance keeps increasing its customer portfolio and the quality of services provided 24/7 every passing day with the help of qualified technicians and operation experts who speak 14 different languages, at the commercial and heavy vehicle roadside assistance sector it leads. marmassistance gives confidence to its large customer portfolio including not only the logistic companies and leading commercial and heavy vehicle manufacturers but also fuel card or tire manufacturers, both in Turkey and all around Europe 24/7.