WHAT IS THE MARM ASSISTANCE’ EXPERIENCE DURING THE "POST" COVID19 SEASON IN MENA REGION?

In the world where covid19 effects have become decreasing, our files have increased. Thanks to our experienced team combined with the Arabic, French and Persian native speakers, we have handled more than +1000 files in MENA region.

The Covid-19 pandemic has presented unprecedented challenges for all industries, with the travel industry being particularly hard hit. However, Marm Assistance has used this period of reduced travel demand as an opportunity to invest in the education and training of our staff and improve our operational infrastructure.

As for our providers in the region, in a pandemic world we have not interrupted our cooperation process with medical providers in the region. During this period, our medical network increased by 30%. The expansion of our hospital network was an important step in our ongoing efforts to provide exceptional medical assistance to our clients. Our 24/7 alarm center and Dubai office have been working seamlessly to ensure that our clients receive the best possible assistance.

Having an office in MENA region has always smoothed the way of communication and opportunity of handling cases without any hitch. Let’s take the case of Egypt and Oman. In Egypt, where the season continues intensively, we have handled 70% of our cases with our direct billing agreements with hospitals and clinics. And therefore, our saving to our customers has reached to 25%. As for Oman, in the last 5 years, 37% of all our files have been performed in 2022. For this year, we aim to increase the number of contracted service provider by 30%.

This map shows the countries where we provide assistance services in MENA region.

Above all, we would like to express our gratitude to our partners for their support and partnership. Together, we are making a positive impact in the lives of those in need of medical assistance. As travel demand recovers, particularly in the MENA region and in Dubai, we are well-prepared to meet the growing demand and continue to provide the highest quality services to our customers.