Quality
Quality management is a cornerstone of Marm Assistance’s long-term success and sustainable growth. Our commitment to adhering to regulations, laws, and processes ensures the reliability and consistency of the services we provide to our clients.
Continuous Improvement and Certification
We aim to advance our company in areas such as customer satisfaction, competitive advantage, operational efficiency, employee engagement, and environmental responsibility. By regularly analyzing customer expectations, complaint management processes, and opportunities for growth, we implement continuous improvement initiatives.
Marm Assistance is the first and only assistance company in Türkiye to simultaneously hold both ISO and healthcare service certifications. Our dedication to high-quality standards is regularly verified through national and international independent audits. This allows us to consistently enhance our service quality and exceed client expectations.
Performance and Service Development
To continually improve the performance of our assistance consultants, we collaborate with an independent quality firm. Call performance is monitored in real-time on professional platforms, and the results are shared with our teams through regular feedback. This approach not only boosts employee motivation but also directly contributes to the quality of our services.